Community Support

Arataki Ministries Community Support service is an intensive and flexible mobile support service for adults aged 18 years and over who experience mental illness. The service is a wrap around one for individuals living in the community. Support Workers are client-centred, working alongside individuals to manage their own well-being.

In addition to supporting individuals to manage their well-being, Community Support Workers can assist with the following:

  • Widen social circles
  • Find and maintain suitable housing
  • Liaise with other services that are supporting you
  • Involve whānau in your well-being journey
  • Cultural support through Arataki’s kaumātua and kuia
  • Spiritual support

How to access this service:

Anyone aged 18 or over who has a mental health diagnosis is eligible for this service.

You can access this service through your community mental health nurse or by completing a referral form here. This service is provided in Whangārei and Kaipara.

Residential Service – Elias House

Elias house is a 6 bed residential service for individuals with high support needs, who otherwise may spend long periods of time in an inpatient unit.

The service is provided in a home-like setting with three 2-bedroom flats.

Staff are a mixture of registered nurses, social workers, and support workers.

Access to this service is through the Northern District Health Board, following an assessment by a service co-ordinator.

Te Tumu Waiora

Te Tumu Waiora or ‘to head towards wellness’ puts mental health and wellbeing at the heart of general practice with focused roles. Health Improvement Practitioners (HIP) and Health Coaches (HC) work as part of the general practice team to provide individuals experiencing mental distress or addictions challenges with access to convenient, high quality, integrated and person-centred care and support.

Arataki Ministries provides Health Coaches to General Practice Teams in Whangārei.

The Health Coach can help patients with self-management support and with achieving their goals for improved mental wellbeing or lifestyle or behaviour change.

You can access this free service through your general practice, and can usually be seen on the same day.


Te Tai Tokerau Tangata Whai Ora Network (TTTWON) is a consumer-led service, which has its own governance board.  All staff and board members of TTTWON have their own lived experience of Mental Health and / or addictions. Arataki Ministries and TTTWON have a MOU to oversee the delivery of this service.

TTTWON enables people with lived experience to support one another and to have an independent voice that influences greater understanding of mental health and addiction challenges within Northland.

TTTWON covers the Northland region and provides the following services:

  • Consumer education sessions
  • Training in intentional peer support
  • Providing an independent consumer voice to mental health and addiction services within Northland
  • Providing support and sharing resources with service users
  • Recovery groups
  • AOD support
  • Social groups (eg Karaoke, Te Reo Māori classes, drop-in space in Whangārei)
  • Quarterly newsletters
  • Members meetings

Anyone can access TTTWON services by dropping into their office or contacting one of the networkers.

73 Water Street

Phone        09 438 4115