As someone accessing mental health and wellbeing services, your rights are covered under the Health and Disability Consumer Code of Rights.
In summary, this means you have the right to:
- Always be treated with respect, dignity, honesty, and care
- Receive full information about health and support services that are available to you
- Receive support that lets you live well in the communities of your choice
- Choose who you would like to be involved in your recovery journey.
- You have the right to receive services that meet agreed standards and you have the right to make a complaint.
If you are a whānau member of someone who uses our service, you have rights too.
As a person who supports someone with a mental illness, you have the right to be heard, respected and to access information and support.
If you are supporting a family member, you also have the right to be included in the planning, delivery and review of services provided to them, as long as they agree.